Privacy Policy

Rockaville Transport Services
Effective Date: 18 August 2026

1. Introduction

Rockaville Transport Services (“Rockaville”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, request a quotation, make a booking, use our services, contact us, or otherwise interact with our business.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA)and other applicable South African laws.

2. About Rockaville

Rockaville Transport Services is a Gauteng-based transport and logistics company providing services including:

Corporate and staff transport
Shuttle services
Airport transfers
Group and charter transport
School and learner transport
Tours and customised transport
Freight and parcel deliveries
Furniture removals
Other transport and logistics services

3. Our Details

Business: Rockaville Transport Services
Registration No.: 2017/470895/07
Physical Address: 183 10th Avenue, Highlands North, Johannesburg, Gauteng, South Africa
Telephone / Booking Helpline: +27 83 694 9959
Email: bookings@rockavilletransport.co.za
Website: rockavilletransport.co.za
Information Officer: Lwando Norman
Information Officer Email: bookings@rockavilletransport.co.za

4. What Personal Information We Collect

Depending on how you interact with us, we may collect:

Name and surname
Telephone number and email address
Physical or postal address
Company or organisation details
Booking and travel information
Pick-up and destination details
Travel dates and times
Number of passengers
Passenger names
Vehicle or transport requirements
Luggage, freight or delivery information
Payment and invoicing information
Communications and enquiries
Information submitted through our website, WhatsApp, email or social media
Technical information such as IP address, browser, device and website usage information

We only collect information that is reasonably necessary for a legitimate business purpose.

5. How We Collect Information

We may collect information directly from you when you:

Complete a website enquiry or booking form
Request a quotation
Make a booking
Contact us by telephone, email or WhatsApp
Communicate with us through social media
Use our transport or logistics services
Enter into an agreement with us
Provide information voluntarily

We may also receive information from an authorised representative, company, school, parent or guardian, booking agent or other person arranging a service on your behalf.

6. How We Use Your Information

We may use personal information to:

Respond to enquiries
Prepare quotations
Process and manage bookings
Provide transport and logistics services
Communicate with customers about their bookings
Manage payments and invoices
Provide customer support
Manage complaints and feedback
Maintain business records
Manage relationships with suppliers and business partners
Improve our services
Protect passengers, employees, vehicles and property
Prevent fraud and unlawful activity
Manage insurance claims and incidents
Comply with legal, tax and regulatory requirements
Send relevant marketing where legally permitted

7. Lawful Processing

Rockaville will only process personal information where there is a lawful reason to do so.

This may include:

Providing a service you have requested
Entering into or performing a contract
Complying with a legal obligation
Protecting legitimate business or personal interests
With your consent where consent is required

Where we rely on your consent, you may withdraw it, subject to any legal or contractual requirements.

8. Sharing Personal Information

We do not sell your personal information.

Where reasonably necessary, we may share relevant information with trusted parties involved in providing our services, including:

Drivers and vehicle owners
Transport subcontractors
Service providers
Payment providers
Website, IT and communication providers
Professional advisers
Accountants and auditors
Insurers
Business partners
Emergency services
Government or regulatory authorities
Law-enforcement authorities where required or permitted by law

We expect third parties who process personal information on our behalf to protect that information and maintain confidentiality.

9. Social Media and Digital Advertising

Rockaville may communicate with customers through platforms such as Facebook, Instagram, TikTok, YouTube and WhatsApp.

We may also use digital advertising or lead-generation forms to receive customer enquiries.

Information you provide through these platforms may include your name, contact details, service requirements and other information you choose to provide.

These platforms have their own privacy policies and terms. Rockaville is not responsible for how those platforms process information on their own systems.

10. Children and Learner Transport

Where we provide school or learner transport, we may process information about children where it is necessary to provide the service safely.

This may include the learner’s name, school, collection and drop-off details, parent or guardian contact details and emergency information.

Where required by law, information relating to a child will be collected with the involvement or consent of a parent, guardian or other competent person.

11. GPS and Vehicle Tracking

Where applicable, Rockaville may use GPS or vehicle-tracking technology for legitimate operational, safety and security purposes.

This may include monitoring vehicles during trips, managing routes, responding to emergencies, protecting passengers and vehicles, investigating incidents and meeting legal or insurance requirements.

12. Cookies and Website Information

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve our services.

Third-party services used on our website may also collect technical information in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

13. Marketing

Where legally permitted, Rockaville may use your contact information to send information about our services, promotions or special offers.

Marketing may be sent by email, telephone, SMS, WhatsApp or other electronic channels.

You may ask us to stop sending you marketing communications at any time.

14. Information Security

Rockaville takes reasonable steps to protect personal information against loss, theft, unauthorised access, disclosure, misuse or unlawful processing.

These measures may include access controls, password protection, restricted access and confidentiality requirements.

Although we take reasonable security measures, no electronic system or method of transmission can be guaranteed to be completely secure.

If a security incident occurs that requires notification under applicable law, we will take the appropriate steps.

15. Retention of Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required by law, contract, legitimate business requirements or legal proceedings.

When information is no longer required, we will securely delete, destroy, anonymise or otherwise deal with it in accordance with applicable law.

16. Keeping Your Information Accurate

We aim to keep personal information accurate and up to date.

If your information changes or you believe that information we hold about you is incorrect, please contact us so that we can update it.

17. Your Privacy Rights

Subject to applicable law, you may have the right to:

Ask what personal information we hold about you
Request access to your personal information
Request correction or updating of inaccurate information
Request deletion where legally permitted
Object to certain types of processing
Object to direct marketing
Withdraw consent where processing is based on consent
Raise a complaint about how your information is handled

We may need to verify your identity before processing certain requests.

18. Privacy Requests and Complaints

If you would like to access, correct or delete your personal information, or have a privacy-related concern, please contact:

Information Officer: Lwando Norman
Email: bookings@rockavilletransport.co.za
Telephone: +27 83 694 9959

Please use the subject line “POPIA Privacy Request” where appropriate.

We encourage you to contact Rockaville first so that we can investigate and attempt to resolve your concern.

You also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.

19. Third-Party Websites

Our website may contain links to third-party websites, including social media, communication and other online platforms.

Rockaville does not control the privacy practices of these third parties. We recommend that you review their privacy policies before providing them with personal information.

20. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable laws.

The latest version will always show the relevant Last Updated date.

21. Contact Us

If you have any questions about this Privacy Policy or how Rockaville handles personal information, please contact us:

ROCKAVILLE TRANSPORT SERVICES
183 10th Avenue
Highlands North
Johannesburg
Gauteng
South Africa

Telephone / Booking Helpline: +27 83 694 9959
Email: info@rockavilletransport.co.za
Website: rockavilletransport.co.za

Facebook: @rockavilletransport
Instagram: @rockavilletransport

Rockaville Transport Services
Your Trusted Transport Solutions Provider

Privacy Policy | POPIA|Last Updated: 18 August 2026